Terms of Service

MADE Auto Care

Last Updated: September 2026

Welcome to MADE Auto Care. By booking a service, purchasing a membership, submitting payment or a deposit, or allowing work to begin, you agree to the following Terms of Service. These policies help ensure a safe, transparent, and professional experience for every client.

1. Service Agreement

MADE Auto Care provides professional mobile car detailing services throughout the San Francisco Bay Area, including San Francisco, the Peninsula, South Bay, and East Bay.

All services are performed using professional-grade equipment, a self-contained water system, and a battery-powered generator. No client utilities are required unless otherwise agreed upon in advance.

Service times listed are estimates and may vary depending on vehicle size, condition, contamination level, and correction required.

2. Deposits, Payments & Scheduling

A non-refundable $40 deposit is required to secure an appointment.

Cancellation Policy:

  • Cancellations made 48 hours or more before the appointment will receive a full deposit refund.

  • Cancellations made within 24 hours of the appointment will forfeit the deposit.

Same-day rescheduling is not permitted.

Final pricing may be adjusted if the vehicle condition differs significantly from the information provided during booking.

3. Vehicle Condition & Pre-Existing Damage

Before beginning service, MADE Auto Care may document visible imperfections such as scratches, dents, paint defects, or interior damage. If undisclosed issues are identified, clients will be contacted to acknowledge these conditions prior to work starting.

Detailing services improve appearance but do not guarantee permanent removal of defects, oxidation, stains, or deep paint damage.

4. Access, Safety & Vehicle Readiness

Clients are responsible for ensuring:

  • The vehicle is legally parked and accessible.

  • The service location is safe and suitable for mobile detailing.

  • Adequate space is available for equipment setup.

If the vehicle cannot be accessed, is unsafe to service, or is not present at the scheduled time, the appointment may be canceled and the deposit forfeited.

Clients should remove personal belongings and valuables prior to service. MADE Auto Care is not responsible for lost or damaged personal items left inside the vehicle.

5. Weather & Environmental Conditions

As a mobile service provider, MADE Auto Care reserves the right to reschedule appointments due to unsafe weather conditions including heavy rain, high winds, or hazardous environmental factors. Clients will not be penalized for weather-related rescheduling.

6. Add-On Services & Client Responsibility

Optional add-on services may extend appointment duration. Clients must disclose relevant vehicle details when booking, including heavy contamination, excessive pet hair, biohazards, or mechanical concerns.

Failure to disclose significant vehicle conditions may result in adjusted pricing or rescheduling.

7. Liability & Insurance

MADE Auto Care is fully insured and takes every precaution to protect your vehicle. However, the company is not responsible for:

  • Pre-existing damage

  • Mechanical or electrical failures

  • Issues revealed during cleaning or restoration

  • Normal wear and tear exposed during detailing

By booking a service, you acknowledge that detailing may reveal previously hidden imperfections.

8. Satisfaction Commitment

If you have any concerns with your service, please notify MADE Auto Care within 24 hours of completion so we can address the issue promptly.

9. Acceptance of Terms

By scheduling an appointment, submitting payment, or allowing work to begin, you confirm that you have read, understood, and agreed to these Terms of Service.

10. Right to Refuse Service

MADE Auto Care reserves the right to decline or discontinue service if working conditions are unsafe, if the service location presents a safety risk, or if the condition of the vehicle may result in further damage during the detailing process. This may include severely compromised paint, structural concerns, hazardous materials, or undisclosed vehicle conditions.

11. MADE Auto Care Memberships

Membership Term & Billing

MADE Auto Care memberships are offered as six-month commitments and are billed in six consecutive monthly payments. The first payment is charged at the time of purchase, followed by five monthly payments at the rate associated with the selected membership tier.

By purchasing a membership, you authorize MADE Auto Care's payment processor to charge the payment method provided for all six scheduled monthly payments. Purchasing a membership represents a commitment to the full six-month term.

Memberships end after the sixth payment and do not automatically renew. Clients who wish to continue their membership after completing the six-month term may purchase a new membership.

Membership Vehicle

Each membership is assigned to one vehicle. Membership services, discounts, enhancements, and other benefits apply only to the vehicle registered with the membership and may not be transferred between vehicles or individuals without prior approval from MADE Auto Care.

Monthly Express Detail

Each membership includes one Express Detail per monthly billing cycle. Monthly Express Details are intended to provide consistent maintenance care.

Unused monthly Express Details do not roll over or accumulate and have no cash value. Membership services cannot be exchanged for cash, credited toward a future membership, or substituted for another service unless expressly approved by MADE Auto Care.

Membership Benefits

Additional benefits vary by membership tier and may include complimentary enhancements, discounts on eligible additional services, priority scheduling, preferred recurring appointments, or Premium Upgrades.

Complimentary benefits must be redeemed during the applicable six-month membership term. Unused benefits do not roll over, accumulate, transfer to another membership term, or have cash value.

Discounts apply only to services designated as eligible by MADE Auto Care and cannot be combined with other promotions or discounts unless otherwise stated.

Scheduling

All appointments remain subject to MADE Auto Care's availability. Priority or VIP scheduling provides preferential scheduling access based on the selected membership tier but does not guarantee a specific appointment date or time.

Preferred recurring appointment times are subject to availability and may need to be adjusted due to weather, scheduling conflicts, holidays, or other operational circumstances.

Vehicle Condition

Membership pricing is intended for vehicles maintained on a regular detailing schedule. If a vehicle requires substantial restorative cleaning, excessive pet-hair removal, biohazard remediation, stain removal, or other work beyond the scope of the included Express Detail, MADE Auto Care may recommend or require additional services at the applicable rate.

Cancellation & Payment Obligation

Memberships are sold as six-month commitments rather than cancel-anytime monthly memberships. Purchasing a membership constitutes agreement to the full six-payment commitment.

Canceling a subscription through the scheduling platform does not, by itself, waive amounts already due under the agreed six-month membership term. If a client needs to request an exception due to extraordinary circumstances, the client should contact MADE Auto Care directly.

If a scheduled membership payment fails, membership benefits may be suspended until the account is brought current. MADE Auto Care may contact the client to update the payment method or resolve the outstanding balance.

MADE Auto Care
Premium Mobile Car Detailing — San Francisco Bay Area
malcolm@madeautocare.com